Printed from http://www.homepages.ed.ac.uk/jkstew

James Stewart

Publications

Reviewed Publications and Conference Papers, and Book Chapters

  • Shen, X., Graham I., Stewart, J., Williams R. (2013) Standards Development as Hybridization, IJITSR 11(2) Edinburgh Research Explorer
  • Stewart, J. R Proctor, M Poschen, R Williams (2013) The role of academic publishers in shaping the development of Web 2.0 services for scholarly communication. New Media and Society. vol. 15 no. 3 pp 413-432. link</li>
  • Faulkner W., Stewart J. (2012) Reaching for the digitally excluded in Srensen, Faulkner, Rommes (2012). Technologies Of Inclusion. Tapir Academic Press (N).
  • Stewart, James K., Shen, Xiaobai , Wang, Chengwei and Graham, Ian, (2012) From 3G to 4G : Standards and the Development of Mobile Broadband in China . Technology Analysis & Strategic Management, 23:7, 773-788 link
  • Stewart J, Mark Wright, Penny Travlou, Henrik Ekeus, Richard Coyne (2011) The Memory Space and the Conference - exploring future uses of Web2.0 and Mobile Internet though Design Interventions, in Pierson Et al (eds) New Media technologies and User Empowerment. Frankfurt: Peter Lang. link
  • Stewart, James K. and Claeys, Laurence (2011) Problems and Opportunities of Interdisciplinary Work Involving Users in Speculative Research for Innovation of Novel ICT Applications . Chapter 6 in J. Pierson, E. Mante-Meijer, and E. Loos (ed) New Media Technologies and User Empowerment, 101122. Peter Lang. link
  • Shen, X. I. Graham, J.Stewart, R.Williams (2011), Developing an IT standard in China-What lessons can we learn from this? Proceedings of the 7th International Conference on Standardization and Innovation in Information Technology, SIIT 2011, Berlin, Germany, September 28-30, 2011, IEEE.
  • Rob Procter, Robin Williams, James Stewart, Meik Poschen, Helene Snee, Alex Voss, Marzieh Asgari-Targhi (2010), Adoption and Use of Web 2.0 in Scholarly Communications AHM 2009 Phil Trans A special issue link
  • Stewart J and Hyysalo, S (2008) Intermediaries, Users and Social Learning in Technological Innovation, Interntional Journal of Innovation Management, Vol 12, No 3. (Sept 2008) pp295-325 Link to World Scientific
  • Wright, M., Henrik Ekeus, Richard Coyne, James Stewart, Penny Travlou, Robin Williams (2008) Augmented duality: overlapping a metaverse with the real world, Proceedings of the 2008 International Conference on Advances in Computer Entertainment Technology. 263-266 link
  • Richard Coyne, Mark Wright, James Stewart and Henrik Ekeus (2008) "Virtual Flagships and Sociable Media" in A Kent (Ed) Flagships: Concepts and Places", London: Routledge.
  • Coyne R and Stewart J (2007) "Orientating the Future: Design Strategies for Non-Place"in Tom Inns (ed) Designing for the 21st Century Interdisciplinary Questions and Insights, Gower Ashgate publishers website"
  • Stewart, J (2007) Local Experts in the Domestication of Information and communication Technologies, Information, Communication and Society, 10, 4 August 2007 publisher site
  • Stewart J and Kathy Buckner (2006) "Television, Video and Computers at Home: A review of Qualitative research in Scotland" in Scotland's Domestic Life,Compendium of Scottish Ethnology vol 6, 2006
  • Sasse A, Affleck A, Stewart J, Ahn J-Y, Nelissen H (2006) "The role of scenarios in the development of future wireless technologies" in WWRF Working Group 1, White Paper 2, in Rahim Tafazolli (Editor) Technologies for the Wireless Future: Wireless World Research Forum (WWRF), Volume 2. , London, Wiley. Publishers Link
  • Stewart J(2005) "Context Perspectives for scenarios and research development in mobile systems" in Wireless World: Mobiles - Past, Present and Future, edited by Lasen A, and Hamill L , Springer-Verlag, 2005
  • Stewart and Williams (2005), The wrong trousers? Beyond the design fallacy: social learning and the user, reprinted in Howcroft et al (eds)Critical IT Handbook, Edward Elgar, 2005 pp 195-221.
  • Stewart J and Robin Williams (2005) "The Wrong Trousers? Beyond the Design Fallacy: Social Learning and the User " , in User involvement in innovation processes. Strategies and limitations from a socio-technical perspective, Edited by Harald Rohracher, Profil-Verlag, Munich, 2005.
  • Williams, R., Stewart, J, Slack, R.,(2004) Social Learning in Technological Innovation, Cheltenham, Edward Elgar
  • Stewart J(2004) Boys and girls stay in to play: creating computer entertainment for children, in Carol MacKeogh, Paschal Preson (eds) Private Sector Efforts to Include Women in ICTs, NTNU Working Paper Series, Trondheim. Download
  • (2003) The social consumption of information and communication technologies (ICTs): insights from research on the appropriation and consumption of new ICTs in the domestic environment" , in Cognition Technology and Work, Vol 5 4-14 DOI: 10.1007/s10111-002-0111-x, based on paper given at conference OIKOS, Arhus 2001 (draft online)
  • Anne-Sofie Lagran and James Stewart(2003) , Nerdy, trendy or healthy? Configuring the internet cafŽ, New Media & Society Vol 5 (3) 357-377 link
  • Stewart J (2003) Information Society, the Internet and Gender. A Summary of Pan-European Statistical Data, in Sørensen and Stewart, (2003), Social Inclusion: Gender and the Information Society: European perspectives, NTNU, Trondheim link
  • (2003) Sørensen K and Stewart J, 2003, Social Inclusion: Gender and the Information Society: European perspectives, NTNU, Trondheim link
  • Stewart J(2001) Encounters with the Information Society PhD 2002 Abstract and download
  • Stewart J(2000) The Digital Divide in the UK: a review of quantitative indicators and Public Policies, Paper commissioned for the conference: the Digital Divide, Bremen, Germany http://www.digitale-chancen.de/content/downloads/index.cfm/search.1/key.39
  • Stewart J(2000). Cafematics: the Cybercafe and the Community, inCommunity Informatics: Enabling Communities with Information and Communications Technologies. ed M. Gurstein.Idea Group, Toronto. pdf Summary
    While mainstream industry and government focuses on individual, home and business ownership and use of new ICTs there is a quiet revolution in going on as computers and all their applications from games to the Internet move into public spaces. There are commercial kiosk systems in the streets and malls, and many government projects to empower communities and stimulate the local economy and, but perhaps the most important, overlooked and oft-derided development is the cybercafe. The cybercafe is a cafe or shop open to the public, where a computer can be hired for periods of 1/2hour to access the Internet, write a CV or play a game. With the explosion in the use and profile of the Internet and personal use of new information and communications technology - ‘multimedia’, cybercafes have are part of contemporary culture, established among the public places of modern cities and towns and villages around the world. In December 1999 an on-line cybercafe guide listed 4397 cafes around the world. There is very little research on what these cybercafes are used for, who uses them and why. This study, conducted in 1998 (Stewart 1998), addressed the use and users of 3 cybercafes in the same city, the reasons and manner they were set up and developed, and the role cybercafes play in the general development of use and knowledge about new ICTs. What emerged was that cybercafes are not only sites for technical access, and for consumption and use of multimedia content and services, but public, physical, community and cultural spaces. In this context I challenge the view that computers either undermine the community, or are only relevant to the formation and activities of ‘virtual’ communities.
    The cybercafe is not a transitory phenomena, but the evolution and extension of a very old and traditional institution, the cafe. Cybercafes may service and reflect the communication and information needs of people living in a global society, but they place this in a local context, providing a social space and a convenient and hospitable location for technology access: the ‘human face’ of the information society. The cybercafe can act as a gateway or portal between a local community, represented by individuals and formal and informal groups, and on-line communities and individuals. If the city is our home, then the cybercafe is becoming an important part of our domestic life. Cybercafes bring IT into real communities, allowing people to use and learn about them in there own way. The managers and customers of the cafes are finding new ways to incorporate this global phenomena into the everyday life of the city. The study looked at 3 different ‘cybercafes’ in the same city: how and why they have developed and are being used, the business, the technology, the customers, and the staff. In this paper I look at who uses the cafes, and why, highlighting the triggers that brought them in the first place, and the reasons why they come back. The convenience, sociability, learning opportunities and games stand out as principal factors. It finishes with a discussion of the role of the café as a focus point and gateway for local, virtual and distant communities.
  • Stewart J and Robin Williams (2000) The Co-Evolution of Society and Multimedia Technology: Issues in Predicting the Future Innovation and Use of a Ubiquitous Technology, in "Social Dimensions of Information Technology," ed. G D Garson, IGP Press, Hershey.
  • Stewart J(1999), 'Television Meets the Web, An Overview', in Proceedings of Conference 'Television Meets the Web', May 1999, Amsterdam, Van Dusseldorp, Amsterdam.
  • Stewart J(1999), ACCOMPLISHING SOCIAL CHANGE: BUSINESS AND CONSUMERS, in Proceedings of the European Internet Summer School, July 1999, Amsterdam, Van Dusseldorp, Amsterdam.
  • Roger Slack, James Stewart, Robin Williams, (1999), The Social Shaping of Multimedia, in Slack, Stewart and Wiilliams 1999, 'The Social Shaping of Multimedia, Proceedings from COST A4 workshop 1997, Directorate General 12, European Commission, Luxembourg
  • James Stewart ( 1999) Interactive Television at Home: Television Meets the Internet, in Interactive Television. TV of the Future or the Future of TV? Aalborg University Press. in a series called Media and Cultural Studies. pdf
  • James Stewart and Robin Williams (1998) The Co-Evolution of Society and Multimedia Technology: Issues in Predicting the Future Innovation and Use of a Ubiquitous Technology, in Social Science Computer Review Vol. 16, No. 3 Fall, 1998, Special Issue: ISTAS '97: Computers and Society at a Time of Sweeping Change - pdf

Recent Presentations, Conference papers and Posters

  • Stewart, J (2013) Online work exchanges and the 'crowdsourcing' labour, Presentation to Workshop on the Future of Work at DG EMPL, Brussels, June 2013 organised by J Stewart, IPTS. link
  • Stewart J (2013) New forms of internet mediated Employment. Presentation to the COST Virtual Work Meeting, Darmstadt, Germany
  • Stewart J, and van Looy, J (2012) Digital Games for Empowerment & Inclusion ,Challenges and Opportunities, DGEI Stakeholder Workshop, DG CNECT, 16-09-12, Brussels.
  • Stewart J, (2012) Supporting EC policy development for Digital Games for Empowerment & Inclusion (DGEI), Workshop: Exploring online gaming to reengage people in society, Bilbao 12 July 2012
  • Stewart J, Making Web2.0 for science, Co-production of Web2.0 platforms and knowledge, The Co-Production of Knowledge, York, July 2012
  • Stewart J (2012) Supporting EC policy development for Digital Games for Empowerment & Inclusion (DGEI), Invited talk at online Education internet group, University of Edinburgh, July 2012
  • Carretero, S., James Stewart & Clara Centeno, (2012) ICT-enabled services for carers and care: pathways and actors in the development of services for Long Term Care, Edinburgh University, June 2012
  • Centeno, C., and Stewart J (2012) ICT in support of carers, Presentation to Social Protection Committee, Working Group Age Meeting, DG-EMPL, Brussels 17th Jan 2012
  • Stewart J, (2011) Searching for evidence: Assessing the impact of initiatives using Information and Communication Technologies (ICTs) to support family carers of older people. Presentation to Workshop on Social Experimentation and home care 12 Sept 2011, DG EMPL, Brussels.
  • Stewart J (2011) Searching for evidence: Assessing the impact of initiatives using Information and Communication Technologies (ICTs) to support family carers of older people. AAL FORUM 26 Sept 2011, Lecce
  • Stewart J, Centeno C. (2011) Can Information And Communications Technologies (Icts) Support Carers? Facts, Opportunities And Challenges Ahead Eurocarers 2011, 6 May 2011, Dublin
  • Stewart el al (2010) Adoption and Use of Web 2.0 in Scholarly Communications, Presentation to EASST 2010, Trento, September 2010
  • Stewart (2010) It's not about the users: academic publishers as innovation intermediaries in the creation of Web2.0 services for scholarly communication, Invited Speaker, Workshop "Role of users in the intertwined changes of technology and practice", Helsinki, Finland, 19-20 August 2010.
  • Stewart (2010) Annotation/Marginalia of everyday life, Invited Expert ESF/COST policy workshop on Electronic Textuality, Istanbul, June 15-16, 2010
  • Stewart J and Graham, I (2009) Presentation of Project Findings to China EU Information Technology Standards Research Partnership Policy Workshop, CEN/CENLEC, Brussels, Feb 2010
  • Stewart J, Service confusion and user ambivalence: the slow progress of software and services for collaboration, University of Edinburgh IT Futures Conference 2009, Dec 15, 2009
  • Stewart J Mobile Broadband: from 3G to 4G, Presentation to China EU Information Technology Standards Research Partnership Policy Workshop, Beijing 8th December 2009
  • Stewart J, Presentation to Networking session "ICT Standardisation - China and the European Research Area Exploring the implications of ICT standard-setting in China - global convergence or standards wars?", ICT 2008 Lyon. Networking Session, 26/11/2008
  • Stewart, J, Wright M, et al (2009)THE MEMORY SPACE – EXPLORING FUTURE USES OF WEB2.0 AND MOBILE INTERNET THOUGH DESIGN INTERVENTIONS, Conference Paper , COST 298 conference, Copenhagen, May 2009
  • Stewart, J and Claeys L (2009)PROBLEMS AND OPPORTUNITIES OF INTERDISCIPLINARY WORK INVOLVING USERS IN SPECULATIVE RESEARCH FOR INNOVATION OF NOVEL ICT APPLICATIONS, Conference Paper, COST 298 conference, Copenhagen, May 2009
  • Wright, M., Henrik Ekeus, Richard Coyne, James Stewart, Penny Travlou (2008) Augmented Duality: Overlapping a Metaverse with the Real World ACM ACE (Advances in Computer Entertainment Technology) Yokohama Japan 3-5 December 2008
  • (2008)Location, Place, Brands and Tags, Short presentation to Workshop Placema(r)king: Brands v. tags, Informatics Forum, Edinburgh University, Oct 2008
  • (2008)Intermediaries and Social Learning bridging users and producers, Presentation to EASST 2008, Rotterdam, Sept 2008
  • (2008)"Branded Meeting Places, Ubiquitous technologies, and the design of places for meaningful human encounter."€, Presentation to Mobile City 2008 Conference, Rotterdam, Feb 27, 2008
  • (2007)A Living Lab for Edinburgh University, Presentation to IT Futures Conference at the University of Edinburgh, December 2007
  • (2007)Scottish Living Lab Initative, Presentation to working group of the Centre for Creativity and Innovation, December 2007.
  • (2007)A social scientist among designers and engineers: a dual role, Presentation ESRC Masterclass on INterdisciplinary research, Edinburgh
  • (2007)C-Generation Densities, Presentation with Richard Coyne at Conference, Densities, Edinburgh June 2007.
  • (2007)Research by Design, Presentation at Conference - Good Bad and Unexpected, Cost 298, Moscow May 2007.
  • (2007)Intermediaries in Social Learning, Presentation at Conference - Good Bad and Unexpected, Cost 298, Moscow May 2007.
  • (2005)Local Experts and domestication of technology, Presentation at seminar on Technology Studies and Building, Durham University, Oct 2005.
  • (2005)Non-place, Presentation at Digiplay seminar, Sheffield Hallum University, Sept 2005. slides ppt
  • (2005)Girls and Boys stay in to Play, , Presentation at Women IN Games 2005, Abertay University, August 2005. slides ppt
  • (2005), Non Place and the design and use of Airports: Stansted Briefing, Talk given to Nonplace cluster workshop, Stansted Airport, April 2005 download Slides
  • 2004 Social and Economic Dimensions of FLOWS’, FLOWS project FInal Workshop, Dec, 2005, Philips Research Labs, Redhill, UKslides ppt
  • (2004), Domestic technology, invited lecture, Napier University, December 2004
  • (2004) "Mum, how do I send that by email?" Informal learning in the mass adoption of ICTs, at EASST/4S, Ecole des Mines, Paris, August 2004 [slides] [see also ]
  • (2004) Social division of ICT work: the role of local experts, at EASST/4S, Ecole des Mines, Paris, August 2004 [slides] [see also]
  • (2004) Context Perspectives for scenarios and research development in future mobile systems, presentation to Wireless World Research Forum, Oslo, 9 June 2004 [ppd] [see also ]
  • (2004), Mobile Internet or Rich Voice: The Socio-technical Shaping of Convergence, poster and paper at Wireless World Research Forum, Oslo, 9 June 2004 [paper], ]poster)]
  • (2004) Selection Environment multi-modal multi-standard devices, Presenation to MX Alliance workshop, Edinburgh, May 2004.
  • (2003) The Wrong Trousers: Beyond the Design Fallacy: Social Learning and the User Invited lecture, Napier University, May 2004
  • (2004) Multimedia Bazzar: understanding the future of television and multimedia communications from a user perspective’, Schott Glass Long range planning meeting, April 2004, Hong Kong [slides]
  • (2004), ‘Interactive Television – a retrospective look at the future”, Keynote talk at conference, Interactive Television Usability, Napier University, Jan 23 2004 [slides]
  • (2004), Wendy Faulkner, Tine Klief, James Stewart One size does not fit all Presentation to SIGIS workshop at symposium on gender and ICTs, Brussels, Jan 22, 2004
  • (2003), Domestic technology, invited lecture, Napier University, December 2003 2004
  • (2003), ‘Mobile Phones: Cigarettes for the 21st Century’, Museo di Arte Moderna e Contemporanea di Trento e Rovereto, Milan, Nov 2003 [Notes]
  • and Lisa Pitt, (2003) Using current social science research in the development of future mobile technology: a scenario based method, 4rd Wireless World Conference, University of Surrey July 2003 [download]
  • 2003, Wifi, 3G and the wireless world vision, Talk given at Napier University School of Computing, March 2003. [see FLOWS report D12 below]
  • and Robin Williams (2003) The Wrong Trousers: Beyond the Design Fallacy: Social Learning and the User EASST Conference, York, September 2002
  • 2002 Information and communication from Coffee Houses to Cybercafes’, Scottish Librarians Conference, Jun 2002, Peebles

Reports for Policy

  • Stewart, J (Forthcoming) From Crowd to Cloud: Online work exchanges for freelancing and 'crowdsourced' labour , JRC Scientific and Technical Report.Luxembourg : Publications Office of the European Union
  • Javier Ramos, James Stewart (Forthcoming) ICT4EMPL Report on Internet Mediated-Work Exchanges: Crowdfunding and the Role of Managers in Ensuring the Sustainability of Crowdfunding Platforms, IPTS
  • Stewart, James, Lizzy Bleumers, Jan Van Looy, Ilse Marin, Anissa All, Dana Schurmans, Koen Willaert, Frederik De Grove, An Jacobs, Gianluca Misuraca (2013) The Potential of Digital Games for Empowerment and Social Inclusion of Groups at Risk of Social and Economic Exclusion: Evidence and Opportunity for Policy, JRC Scientific and Technical Report.Luxembourg : Publications Office of the European Union link
  • Stewart J, Misuraca G, (2013) The Industry and Policy Context for Digital Games for Empowerment and Inclusion: Market Analysis, Future Prospects and Key Challenges in Videogames, Serious Games and Gamification, JRC Scientific and Policy Report. Luxembourg : Publications Office of the European Union link
  • Carretero, S, Stewart J et al (2012) Can technology based services support long-term care challenges in home care? Analysis of evidence from social innovation good practices across the EU. JRC Scientific and Policy Report JRC 77709, Luxembourg : Publications Office of the European Union link
  • Procter, R., R Williams, J Stewart (2009) If You Build It, Will They Come? How Researchers Perceive and Use Web 2.0, Research Information Network. link
  • RIN (2010) E-infrastructure - taking forward the strategy. Synthesis of interviews with expert stakeholders. A Research Information Network report. September 2010 link
  • Stewart, J. (2000) The Digital Divide in the UK: a review of quantitative indicators and Public Policies, Report commissioned for the conference: the Digital Divide, Bremen, Germany, 2000.

Reports as Commissioning Editor

  • Jayne Cravens, Editor James Stewart (Forthcoming) Internet-mediated volunteering in the EU: history, prevalence, approaches & relation to employability & social inclusion, JRC Scientific and Policy Report
  • Anne Green, Maria de Hoyos, Sally-Anne Barnes, Beate Baldauf and Heike Behle Editor: James Stewart (2014) Exploratory research on Internet-enabled work exchanges and employability: Analysis and synthesis of qualitative evidence on crowdsourcing for work, funding and volunteers. JRC Scientific and Policy Report. 26423 EN Luxembourg : Publications Office of the European Union link
  • Boyle, David, Stewart, James (Editor) (2014) ICT4EMPL Report on internet-mediated work exchanges (time banks), European Commission link
  • de Hoyos, Maria., Anne E Green, Sally-Anne Barnes, Heike Behle, Beate Baldauf and David Owen. Editors: Clara Centeno and James Stewart (2013) Literature Review on Employability, Inclusion and ICT, Part 2: ICT and Employability, JRC Technical Report. Luxembourg : Publications Office of the European Union
  • Green, Anne E. Maria de Hoyos, Sally-Anne Barnes, Heike Behle, Beate Baldauf and David Owen. Editors: Clara Centeno and James Stewart (2013) Literature Review on Employability, Inclusion and ICT, Part 1: , JRC Technical Report.Luxembourg : Publications Office of the European Union
  • Garrido,M., Araba Sey, Tabitha Hart, And Luis Santana. Stewart, J (Editor) (2012) Exploratory study on explanations and theories of how Telecentres and other community-based eInclusion actors operate and have an impact on digital and social inclusion policy goals. JRC Technical report. Luxembourg : Publications Office of the European Union
  • Lizzy Bleumers, Anissa All, Ilse Marin, Dana Schurmans, Jan Van Looy, An Jacobs, Koen Willaert, Frederik de Grove. Editor: James Stewart (2012) State of Play of Digital Games for Empowerment and Inclusion: A Review of the Literature and Empirical Cases. JRC Technical report. EUR 25652. Luxembourg : Publications Office of the European Union; 2012. JRC77655

Research Reports

  • Rob Procter, Robin Williams, James Stewart, (2010) Use And Relevance Of Web 2.0 Resources For Researchers, Research Innovation Network (RIN)
  • Stewart J, Wang C. (2009) Final report on Standards dynamics in domain of Mobile Telephony: mobile broadband from 3G to 4G, Deliverable 11
  • Knut Blind, H�kon Steen, Ian Graham, James Stewart, (eds) (2008) Review of State of Art - EU and China, Deliverable 3, China EU Information Technology Standards Research Partnership. Oct 2008
  • Stewart, J (ed) et al (2008) Delverable D3.3. Report on initial mapping. A comparison of the standardisation environment for Mobile Communications, Mobile Video Broadcasting, and Audio/Video Codecs in the EU, China, and the US, for EC FP7 project "China EU Information Technology Standards Research Partnership ", 15 Oct 2008.
  • James Stewart et al (2004),Analysis of the Market for Multiple Standard Wireless Communications,FLOWS Project Report D17 UoE/FLOWS/EC IST, Dec 2004,pp84 . [Download pdf]
  • James Stewart et al (2003),Cost and Benefit of Use Scenarios: The selection environment for MIMO-enabled multi-standard wireless devices including cost benefit analysis of various convergence technologies,FLOWS Project Report D12 EC IST . [download main report in pdf] [Download Zipped WORD files]
  • James Stewart et al, 2002, Scenarios and Definition of Services,FLOWS Report D6: EC IST, FLOWS, 2002. [download pdf]
  • 1999, Report for the Minister of Health on interactive Digital TV in the UK, 1999 download
  • (1996) Multimedia and the Retailing Sector, Deliverable 8, IST project FAME 2010+: Forecasting the Future of Multimedia to the Year 2010 and beyond, December 1996 pdf
  • (1996) Entertainment and the Entertainment Industry, Deliverable 6, IST project FAME 2010+: Forecasting the Future of Multimedia to the Year 2010 and beyond, December 1996 pdf

PhD Thesis

Encounters with the Information Society" on the co-shaping or co-evolution of multimedia technolgies and social institutions University of Edinburgh 2002

Other Recent Publications/Interviews etc

  • (2004) Interviewed in article on business mobile devices for the Guardian, 27th August, 2004 link
  • Quoted in BBC article on mobile technologies, and again in an Australian Daily
  • (2004) Short article in MXtra, the newsletter of the MX Alliance, "Convergence in Wireless", Issue 2, Sept 2004.
  • (1997) Internet, multimedia and the future of retailing: What should be the strategic response of conventional retailers to the internet and multimedia? European retail it decision winter/spring 1997 - html